Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By using this Website, you expressly and unconditionally agree to comply with and be bound by the following terms and conditions. Please review this Page periodically to stay updated. 


Disclaimer of Warranties and Limitations of Liability.

We will not be liable for any loss or damage:               

a) that you may incur as a result of your using or relying on any statement, opinion, representation or information in this Website;

b) Resulting from any delay in operation or transmission, communication failure,Internet access difficulties or malfunction of equipment or software; and/or

c)We, and our parents, subsidiaries, affiliates, officers, directors, shareholders, employees and agents, shall not be liable, in any circumstances or legal theories whatsoever, for any loss of data,business, profits or goodwill, loss of use, interruption of business, or for any indirect, special, incidental or consequential damages of any character, even if we are aware of the risk of such damages, that result in any way from your use or inability to access the Website. Our liability to you shall not, for any reason, exceed SGD 100 (Singapore Dollars one hundred only). This limitation applies to all causes of action in the aggregate including, without limitation, breach of contract, breach of warranty, negligence,strict liability, misrepresentations and other torts.


Pricing

All prices are in Singapore Dollars.


Refunds& Replacements

Items sold are not exchangeable or refundable. We apologise if you have received an incorrect item, you can initiate an exchange by contacting us at support@ledotgreen.com and we will get back to you as soon as we can. We reserve the right to refund or provide an exchange with an item of similar value in the event of stock unavailability.

Please note that such requests must be made within 3 days from the invoice / delivery date (whichever is later) and accompanied with the original invoice. 


Product Warranty (Carry-In)

The warranty period is 6 months from the date of delivery for down lights/track lights. For lighting fixtures, the warranty period is 6 months (bulbs are excluded from warranty). The warranty is valid only if the item is properly installed, correctly operated, used under decent maintenance and if there appears a clear manufacturing defect. The original invoice must be submitted together with your request.

The warranty does not cover damages caused by misuse, corrosion or a result of defective maintenance. The warranty does not cover either shut-down cost of production or other consequential damages.

LedorGreen reserves the right to repair the item, replace with an item of a similar value or provide a refund for the item. The maximum value of exchanges, replacements or refunds is capped at the value of the purchase.


Product Quality Claim 

Colours of products may differ due to colour calibration of individual's computer and it might appear darker/lighter in reality. For measurements, please allow variance +/- of 3 cm.

Customers are advised to check their item at delivery and reject any damaged item. If you did not reject any item, please email us at support@ledotgreen.com within 24 hours from receipt of item with supporting photos and videos.

Where applicable, a restocking fee of 20% will be charged at the original invoiced value of the item. Delivery fee is a hard cost incurred and is non-refundable. 


Installation/ Advice

You hold us free of all liability and responsibility for any actions or results or adverse situations created as a direct result of specific referral or advice given by us.


Payment

Request for order cancellations will be declined if payment has been made. We accept credit card payments (Visa/Mastercard) and bank transfer. For customers who opt for payment via Bank Transfer, we reserve the right to cancel your order without any prior notice if we do not receive your payment within 24 hours upon placement of order.


Pre-Order

For products under pre-order, the lead time for delivery will be up to 5 weeks. If your order consists of pre-order and in-stock items, all the items will be delivered only when the pre-order items arrive.If you require ex-stock items to be delivered prior to arrival of your pre-order items, a delivery fee of SGD 15 is chargeable.